Santa Marta has reason to be proud of the relationships it’s built with its employees. Holleran, a Wrightsville, Pennsylvania-based research firm specializing in engagement and satisfaction studies, recently added the community to its “Highest Honors” list, reserved for those who attain scores significantly above the Holleran benchmark.
“When we look at engagement, we’re looking at something beyond just the basic needs of associates being met,” said marketing coordinator Brittany Yovanovich of Holleran. “Santa Marta is in a small group of communities that are doing some incredible things. They’re leading by example and employees are following that lead with enthusiasm.”
Chet Surmaczewicz, Santa Marta’s president and executive director, said the distinction is an important factor for current residents, as well as future residents who’ll consider calling the community home.
“We’ve achieved success in building a culture that allows us to reach our goal of providing seniors with the very best in their retirement,” he explained. “As Holleran has recognized, our team is engaged, passionate and dedicated. Santa Marta is much more than just a place to work. It’s a place to thrive.”
Yovanovich noted Santa Marta is in rare community; and has every reason to be proud.
“These are communities that have attained high mean engagement scores and overall satisfaction numbers that are well above the benchmark,” she said. “This is really a group that’s in a class by itself in terms of the field of senior living.”
Surmaczewicz, who has a background in hotel-style hospitality; including experience at Ritz-Carlton Chicago and the Intercontinental Hotel in New York (both 5 Star 5 Diamond luxury hotels), agreed the results are humbling and motivating.
“It’s clear our vision for the lifestyle we provide our residents has come to life, which is extremely rewarding,” he said. “From here, we can use these results as a benchmark for continued improvement, and motivation for the future.”
Santa Marta is the only Kansas community on the short list of “Highest Honors” recipients for employee engagement, and the only community west of the Mississippi in the group. Holleran serves more than 750 not-for-profit senior living provider organizations nationally.
“When we talk about Holleran, we’re really talking about the gold standard in engagement and satisfaction studies,” Surmaczewicz added. “We’re certain the other communities on the list feel an equal sense of pride.”
Open since 2007, Santa Marta is a faith-based, Catholic sponsored community that offers seniors of all faiths Tuscan-inspired villas and apartment homes on a 45-acre campus. They also provide a continuum of care, including assisted living, memory support and skilled nursing.
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